What is the procedure for mutation (change of name) of water connection?

The application can be made Online or can be obtained from the DJB office.The filled application for transfer of name is to be submitted in the office of the concerned ZRO(W) along with following : (i). In case of purchase of property by the applicant :

Attested copies of sale deed of the property in Query  in the name of the applicant. (ii). Attested copy of ‘succession certificate' or attested ‘NOC' from the other co-owners etc., in case of death of original water connection holder. (iii). An affidavit indemnifying DJB from any legal dispute, duly attested by Notary Public. (iv). Copy of last paid bill of water charges. (v). Mutation fee/ transfer charges to be deposited in concerned ZRO(W) office(This is optional).

What is the mutation fee?

Mutation fee is charged at Rs. 100/- presently. Also the occupier security and water advances along with meter security will be taken as applicable.

Can meter and occupier security in favour of new consumer be transferred on mutation of water connection?

The amount of meter and occupier security already deposited may be transferred in favour of the new consumer as a result of mutation of water connection. An application in the prescribed proforma is to be submitted by the outgoing consumer and the incoming consumer duly attested by Gazetted Officer along with the original receipt of deposit or the certificate of deposit of said security. The receipt or certificate of deposit will be returned to the incoming consumer after making necessary endorsement of transfer on that account

Can a consumer get a water connection temporarily disconnected? If so, how?

Yes, water connection can be temporarily disconnected only for valid reasons and for this an application by the original water connection holder is to be submitted at concerned ZRO(W) office along with copy of the latest paid bill and requisite disconnection charges..

What action can DJB take in case of non-payment of water charges?

In case of non-payment of water charges, not only water connection but also the sewerage connection can be disconnected.

Under which categories / uses does the DJB give sanction for water supply? What are the categories of consumers with DJB?

DJB sanctions water connections to consumers under four classifications/categories depending upon the nature of the use of premises or use of water: -

1. Category - I (Domestic) :- For Domestic Purpose.

2. Category – I(A) (Non-Domestic/Mixed) :- Mainly used for domestic purpose but having such commercial activity in part of property where non intensive use of

water is there.

3.  Category - II (Commercial/ Industrial) :- Such premises where extensive use of water like Dhaba, Restaurants, Factories etc. exists.

4. Category - II (A) :- Mainly for Govt institutions having Rain Water Harvesting provision and/or Waste Water Recycling.

Which type of consumers are covered under Category-I (Domestic)?

Following are the examples of connections under the Category-I (Domestic) :-

1. Premises used for residence.

2. Hostels of Educational Institutions of the Government, working women’s hostels run by the Government.

3. Govt. recognized destitute homes, orphanage, charitable homes, blind schools,

schools for physically handicapped persons, spastic children.

4. Piaos meant for drinking purposes.

5. Place of worship, cremation grounds, cemetery.

Which type of consumers are covered under Category-IA(Mixed Use)?

1. Applicable to the residential premises where commercial use co-exists in the part of premises and the water use is non-intensive such as in case of kiryana shop, stationery shop, telephone booth etc.

2. Not applicable in case of residential premises where water use is intensive like in case of  sweet meat shop, Dhaba etc being run in the part of the

residence.

Which type of consumers are covered under Category-II ?

n DOMESTIC CATEGORY (CATEGORY-I) or MIXED USE CATEGORY (CATEGORY-IA)

If in a residential property, there is also non- residential use of the property, would the DJB still charge the consumer at domestic rate?

It will depend upon the use of water. If non intensive use of water is there in commercial activities, DJB will treat it under Cat. IA e.g. office of property dealers, shops, atta chakki, doctors clinic etc.

 on there total monthly bills provided they adopt the rain water harvesting / waste water recycling.

What is the schedule of rates?

(Category-I).

Volumetric charge – The rates will be twice the rates as applicable under Domestic

Category

(Category-I)

Plus Sewerage maintenance charge : 60% of water volumetric charge

COMMERCIAL/ INDUSTRIAL CATEGORY (CATEGORY – II)

Monthly Consumption (Kilolitre)

Service Charge (In Rs.)

Volumetric Charge (Kilolitre) (In Rs.)

0-10 484 12.1

10-25 726 24.2

25-50 847 60.5

50-100 968 96.8

>100 1089 121

Plus Sewerage maintenance charge : 60% of water volumetric charges.

In addition to above, additional sewerage charges as mentioned below for the specified units will be

charged. This charge will also be applicable irrespective of existence of DJB water connection

provided the sewage generated is disposed through the DJB’s sewerage system.

GOVT INSTITUTIONS/ OFFICE (CATEGORY-II A)

Tariff applicable will be the same as applicable to the commercial/ industrial category

(Category-II)

with a provision of 15% rebate on total bill amount to these units which provide certificate of

adopting measures for water harvesting and/ or recycling of waste water.

Note : The above rates are applicable w.e.f. 01.01.2012 and every year it will be enhanced by 10%

as per resolution of the board.

In Group Housing Societies, does the DJB sanction individual household connections?

No individual water connection is sanctioned to each household in the society.

Are all the water connections required to have meters?

Yes, as DJB intends for 100% metered supply. Hence consumers can install private water meters.

Are all the water connections required to have meters?

Yes, as DJB intends for 100% metered supply. Hence consumers can install private water meters.

In the case of un-metered connections, what is the basis of the billing?

For un-metered connections, the department charges at a flat rate of consumption of 22

KL per month for domestic use.In Rural areas @ 20 KL per month and 15 KL per month per floor in JJ resettlement colonies. 

If the meter read average or the previous consumption is not available, then the billing will happen on the basis of plot area which is 22 KL for less than or equal to 200 sq yards, and 33 KL for more than 200 Sq yards for domestic category only. For other categories, there will be no billing if the meter read average or the previous consumption is not available.

Is it essential that meters are installed by the DJB only? From where can I get my own meter installed? Which are the permissible meters?

A meter can be installed by the consumer also by purchasing meters of specifications as permitted by the DJB.

What are the specifications of the approved meters?

The specification of approved / permissible meters are: - 15mm, class B, multi jet, inferential type, magnetically coupled conforming to the IS: 779/1994 and the body of the meter shall be brass/ bronze as per IS: 779/1994. Meter should have the Manufacturer's Test Certificate

How many days are allowed for making payment of water bill charges?

The due date for making payment is shown in the bill and in case of default, surcharge is also to be paid. Normally, 15 days time is allowed for making payment from the bill date.

I am not satisfied with the meter reading. Whom should I approach?

You should be contacted in our consumer care centre. There is a provision of special reading after paying an amount of Rs. 20/-.

What are rates for meter security? Is it refundable?

Water Meter Security is charged in case of meters provided by DJB. The consumer can obtain DJB's water meter against security amount as given below:-

SIZE OF METER SECURITY 15 mm Rs.400/- 20 mm Rs.800/- 25 mm Rs. 1000/- 40

mm Rs. 1600/- 50 mm Rs. 2700/- 80 mm Rs. 3400/- 100 mm Rs. 5000/- 150 mm Rs.

7600/- 200 mm Rs.20000/- 300 mm Rs. 29000/-

At the time of surrender of water connection/meter, the meter securi

What is the normal billing Cycle?

Normal billing cycle is quarterly basis.ty is refunded to the co

What are the charges raised in the water bill?

Following charges are raised in the water bill: -

(i) Water Consumption Charge :- Based on the volumetric consumption on monthly basis.

(ii) Service Charge :- Fixed access charges as per the slabs based on the monthly consumption.

(iii) Sewerage Maintenance Charge @ 60% of (i) above, subject to existence of sewer connectivity in the area.

(iv) Meter Rent if meter has been installed by the DJB.

(v) Pollution Cess Charge @ .02 paisa per kiloliter as fixed by the Central Pollution

Control Board.

(vi) Arrears, if any.

(vii) Surcharge, if payment is not deposited within stipulated time. (viii) Other charges as specified in the bill.

nsumer.

What is the rate of Water Consumption charge as per the present tariff?

In the existing tariff, the rates of Volumetric charge have been structured on the basis of consumption of water on monthly basis and depend on the category and consumption.

What is Water Cess Charge?

It is a charge being levied by the Central Government under Water (Prevention and

Control of Pollution) Cess Act 1977. Presently it is being charged @ 2 paise per Kl.

What is the rate of Late Payment Surcharge?

5% surcharge is levied if payment is not made within the due date as indicated in the bill. Surcharge is payable on the total amount due.

What is the criteria for raising of water bill if water meter stops functioning?

If the consumer meter had remained functional for last 12 months, then consumer will be billed on the average consumption (actual average) of that 12 months period till new meter is installed/ fixed by DJB, if actual average for the consumer is not available then consumer is billed on the Meter Reader Average else the department charges at a flat rate of consumption of 22 Kl per month(for area less then 200 sqm.) & 33 KL per month (for area more than 200 sqm.) for domestic use. In Rural areas @ 20 KL per month and

10 KL per month per floor in JJ resettlement colonies.

What are misuses of water?

Use which is not permitted for the purpose for which the connection has been sanctioned would be treated as misuse. The use of water for construction of building without prior information and permission of the Delhi Jal Board is also a serious misuse of water.

What are the rates of water charges for construction purposes (Cost of water) for residential buildings?

A.In case a consumer utilize Board water for minor Alteration /construction like plastering of walls, roofs, floors, fixation of wall and floor tiles, after advance intimation to the ZRO concerned, the consumer is liable to pay the cost of water on following rates:-

1. For Janta/LIG flats or plot area upto 40 sq.m.(for single floor) Rs.2,500/-

2. For MIG/HIG or plot area upto 80 sq.m.(for single floor) Rs.4,000/-

3. For plot area from more than 80 sq.m. to less than 200 sq.m.(for single floor) Rs.7,500/-

4. For area of 200 sq.m. or more as assessed by area Z.E. but not less than

Rs.7,500/-

B. In case the consumer wishes to utilize Board water for additional/major construction such as casting of roof slab, construction of additional room, the cost of water will be levied on the following rates:-

1. For Janta/LIG flats or plot area upto 40 sq.m.(for single floor) Rs.4,000/-

2. For MIG/HIG or plot area upto 80 sq.m.(for single floor) Rs.7,500/-

3. For plot area more than 80 sq.m. as assessed by area Z.E. but not less than

Rs.10,000/-

Note:-

1. The consumer will keep his water meter in functional mode during the whole of the period of construction and will intimate the ZRO when the construction is over.

2. Penalty in case the consumer fails to give advance information to ZRO about the construction or fail to keep the meter in running condition. For imposition of penalty the special magistrates of the Board will take the cognizance as per the provision prescribed in schedule IV of the Act.

Where can the payment of water bills be made?

(i) MNWS Bill collection centres: Payment of water charge can be deposited in any of the Zonal Cash Collection Centers of MNWS during 9.00 a.m. to 5.00 p.m on any working day. 

(ii) Payment can also be deposited in any of the authorized branches as mentioned below.

a. Corporation Bank b. ICICI Bank

c. Allahabad Bank.

d. State Bank of India e. Syndicate Bank

  f. IDBI Bank

(iii) Jeevan Centres.

(iv) Online payment : The payment of water bills can be made online from the MNWS Consumer portal as well, But there will be some transaction charge that will be levied in this case.

Whether RWAs have been authorized to accept payments of water charges etc. on behalf of DJB and what is the process?

Yes, DJB authorizes RWAs which are duly nominated by the Govt. of NCT of Delhi under Bhagidari Scheme to accept payments of water charges and development charges by cheques only, on behalf of DJB. The Association issues the receipts from G-8 Book. Office stationery will be provided by the Board. Cheques, thus received by the association will be collected by an official of the concerned ZRO of DJB. For availing the above facility, the president of the association will enter into an agreement, with the concerned Joint Director (Revenue).

What facilities have been given to the Senior Citizens by the Delhi Jal Board?

1. Separate queue for senior citizens is allowed at cash collection center.

2. Collection of payment of water bills by the official of DJB at the door-steps of senior citizens after prior appointment.

My meter has gone defective. Can I get a new meter installed in its place?

A meter has to be declared defective by the office of the Zonal Revenue Officer and the same is indicated in the water bill. Once a meter installed by the DJB is declared defective, a consumer can apply for rectification / replacement of the meter to the ZRO and the same will be rectified / replaced by the ZRO. In case of a DJB meter,the complaint against the meter is to be lodged at the L&T website, being the meter replacement contractor engaged by DJB.. In case of a private meter, the information about the defective meter can be sent to the ZRO who in turn will get it declared so on inspection and the replacement of the meter will be the responsibility of the consumer. Every time, a new meter is installed in place of the defective meter with prior intimation, the consumer should give immediate information to the ZRO so that meter details such as initial reading of the new meter, meter number, meter make alongwith the date of meter replacement can be noted by the meter reader for billing purpose

In the event of house remaining vacant, can the bills be revised on Minimum charge basis?

In the event of house remaining vacant and water is not used, bill may be revised on minimum charge basis i.e., only the service charges will be billed. However, onus of proving the vacancy of the premises during the period of billing will be on the consumer and he/she has to produce relevant documents like electricity bill etc. verifying the vacancy of the property during the period for which request for minimum charge is being made..

What is the penalty in case of dishonored cheques?

20% of the demand raised in the bill for which cheque was issued. In addition, the person can be prosecuted under the Negotiable Instrument Act.

What is the procedure for refund of Meter Security?

Refund of meter security/advance may be applied for by the Registered Consumer who has ceased to exist as Registered Consumer after mutation of water connection or the water connection is disconnected on request. Application for refund of advance/meter security is to be accompanied with original receipt vide which meter security/advance was deposited.

Is it necessary to use the services of a licensed plumber for repairing of water service pipe emanating from ferrule?

Yes, only the licensed plumbers are allowed by the DJB for the above purpose.

Is there any concession or exemption to religious places or charitable institutions?

No, water charges in category I am levied as per the existing water tariff in such institutions.

http://www.biharceramics.com/djb/faq.php

Recovery of development charges for water supply and sewage facilities in respect of the public utility institution in regularized colony shall be as under:-

Green area of institution Rebate/ Concession in Development Charges

(a) Institutional Building upto 2 acres. 50% of the plotted area. 

(b) Institutional Building beyond 2 acres.33.33% of the plotted area.

The recovery rate shall be the same as worked out in respect of the residential area of the colony in which the institution is situated. The term public utility institution will include Govt./MCD/ DDA/NDMC or aided educational Institution, Non-Profit making hospital/dispensaries/ community centers and religious institutions which are purely and entirely used for worship and no portion of these are used for commercial/ residential purpose.

The facility shall be extended to new cases only where services are yet to be laid against new estimate to be prepared. This concession could be also extended to the

colonies where works are in progress and area is yet to be notified. However, this facility shall not cover old cases where connection already exists.

Is obtaining of sewerage connections mandatory in colonies where sewerage system has been provided?

Yes, onus for obtaining mandatory sewer connection after payment of development charges lies on the plot holders right from the date of Notification and the water supply shall be liable to be disconnected in case of default.

What are the timelines for providing different services as per e-SLA?

Time limits fixed under e-SLA for various activities are as under:

1. For sanction of new connection - 35 days.

2. For Mutation - 15 days.

3. For disconnection on request - 15 days.

4. For reopening - 15 days.

Can the benefit of domestic category be claimed in notified industrial areas on the above criteria?

No, notified industrial areas are not allowed this benefit.

What if I have made a payment for a bill but the newly generated bill again shows the same as arrears?

The consumer has to contact the area ZRO and needs to show the payment receipt to the ZRO. If the receipt is genuine, the ZRO can pass an adjustment equivalent to the amount of payment made, in the RMS application and the next bill from RMS will show the amount as adjusted. Meanwhile, the consumer has to make the payment of the bill generated from RMS for the bill amount minus the payment amount for which the receipt has been shown.

Are there any online services provided by MNWS?

The consumer can visit the RMS portal through the MNWS Website. This link will provide online functions for the various processes. The new connection can be applied online, Mutation and Disconnection can also be applied online. The last 5 bills and payments made in RMS can be viewed.